Beyond the Portal: What Behavioral Health Consumers Actually Need

Results from our national consumer survey

Behavioral health consumers spend most of their recovery journey outside of appointments—managing stress, navigating triggers, and wondering if they're making progress.

While patient portals are widely available, consumers report these tools serve administrative needs rather than therapeutic ones, leaving them without support during the moments they need it most.

To better understand their needs and preferences, we surveyed 200+ behavioral health consumers across diverse treatment settings and recovery timelines. The findings reveal clearly unmet needs between appointments and overwhelming readiness to adopt recovery-oriented digital engagement tools.

Download the results report to see why consumers want tools that help them:

• Manage stress when it hits
• Remember skills they've learned
• Feel connected to care between visits
• See evidence they're getting better