Perspectives on Digital Engagement in Behavioral Health

Results from our national provider survey conducted in partnership with OPEN MINDS

Across behavioral health, leaders are investing heavily in digital tools—yet many still aren’t improving engagement. The question remains: If the technology is there, why aren’t patients using it?

To better understand where digital engagement is breaking down, we partnered with OPEN MINDS to survey 100+ behavioral health executives across CMHCs, CCBHCs, FQHCs, and outpatient programs. The findings reveal a clear gap between digital availability and real‑world participation.

Download the results report to see what your peers are reporting. You'll find:

• Why digital tools aren’t translating into sustained engagement
• Critical touchpoints where clients are most likely to disengage
• The greatest opportunities to align patient engagement technology with clinical realities, consumer expectations, and evolving access models
• How to move beyond transactional interactions toward continuous digital relationships